1. Check Wi-Fi connection: Ensure that your Wi-Fi network is working correctly and that your Hive thermostat is within range of the Wi-Fi router. You may need to restart your router or move the thermostat closer to improve connectivity.
2. Restart thermostat: Try restarting your Hive thermostat by removing it from the wall mount and then reattaching it. This can sometimes resolve connection issues.
3. Check power source: Ensure that your Hive thermostat has power. If it’s a battery-powered model, replace the batteries if they’re low or dead. If it’s a mains-powered model, check that the power supply is functioning correctly.
4. Check Hive Hub: If you have a Hive Hub connected to your system, ensure that it’s powered on and connected to your router via an Ethernet cable. Restarting the Hive Hub may also help resolve connectivity issues.
5. Update software: Make sure that your Hive thermostat, Hive Hub (if applicable), and Hive app are all running the latest software versions. Check for any available updates and install them if necessary.
6. Reset thermostat: If other troubleshooting steps don’t work, you may need to reset your Hive thermostat to its factory settings. Refer to the manufacturer’s instructions for how to perform a reset.
7. Contact support: If you’ve tried all the above steps and your Hive thermostat still isn’t connecting, it may be a more complex issue that requires assistance from Hive customer support. Reach out to their support team for further guidance and troubleshooting assistance.

The colour of the light on your Hive receiver can indicate different states of operation. Typically, Hive receivers have LED lights that display different colours to convey information about their status. Here’s what the different colours usually mean:

1. Green: A steady green light indicates that the Hive receiver is powered on and connected to the Hive Hub or thermostat. This is the normal operating state when everything is functioning correctly.
2. Red: A red light may indicate an issue with the Hive receiver, such as a loss of connection to the Hive Hub or thermostat, or a fault in the system. If you see a red light, it’s worth checking the connections and troubleshooting the issue.
3. Flashing Green: A flashing green light may indicate that the Hive receiver is in pairing mode, attempting to establish a connection with the Hive Hub or thermostat. This is normal behaviour during initial setup or when pairing additional devices.
4. No Light: If there is no light at all on the Hive receiver, it may indicate that the receiver is not receiving power or that it’s malfunctioning. Check the power supply and connections to troubleshoot the issue.

Reconnecting your thermostat to your boiler typically involves a few steps to ensure proper communication and functionality between the two devices. Here’s a general guide on how to reconnect your thermostat to your boiler:

1. Check Power: Ensure that both your thermostat and boiler have power. If your thermostat uses batteries, make sure they are fresh and correctly inserted. For mains-powered thermostats, check that the power supply is working correctly.
2. Reset Thermostat: If you’re experiencing issues with your thermostat, try resetting it to its factory settings. Refer to the manufacturer’s instructions for your specific thermostat model on how to perform a reset.
3. Check Wi-Fi Connection: If your thermostat connects to your boiler via Wi-Fi or another wireless protocol, ensure that your Wi-Fi network is working correctly and that your thermostat is within range of the Wi-Fi router. If necessary, reconnect your thermostat to your Wi-Fi network following the manufacturer’s instructions.
4. Re-pair Devices (if applicable): If your thermostat communicates with your boiler via a wireless connection, you may need to re-pair or reconnect the devices. Follow the manufacturer’s instructions for your thermostat and boiler on how to establish or re-establish the connection between them.
5. Check Boiler Settings: Ensure that your boiler is set up to communicate with your thermostat correctly. Some boilers may have specific settings or configurations required to work with certain thermostat models. Refer to your boiler’s user manual or contact the manufacturer for guidance on configuring your boiler for use with your thermostat.
6. Test Functionality: Once you’ve reconnected your thermostat to your boiler, test the functionality to ensure that they are communicating properly. You should be able to adjust the temperature settings on your thermostat and hear the boiler respond accordingly, either by activating heating or hot water.
7. Troubleshooting: If you encounter any issues during the reconnection process, refer to the troubleshooting section of your thermostat and boiler manuals for guidance. You can also contact the manufacturer’s customer support for assistance if needed.

If your Hive thermostat is consistently reading a temperature that is too high, there are several possible reasons for this issue:

1. Placement of the Thermostat: Ensure that the thermostat is not installed in a location that is exposed to direct sunlight, drafts, or other sources of heat or cold air. Placement in such areas can cause inaccurate temperature readings.
2. Calibration: Check if your Hive thermostat allows for calibration or adjustment of the temperature reading. Some thermostats have this feature to account for any discrepancies in temperature readings.
3. Heat Source Nearby: Ensure that there are no heat sources, such as lamps or appliances, located near the thermostat that could affect its temperature reading.
4. Air Circulation: Make sure that the area around the thermostat has adequate air circulation and is not blocked by furniture or other objects. Poor air circulation can affect the thermostat’s ability to accurately measure the temperature.
5. Faulty Sensor: If none of the above issues seems to be the cause, it’s possible that the thermostat’s temperature sensor is faulty or malfunctioning. In this case, you may need to contact Hive customer support for troubleshooting assistance or consider replacing the thermostat if it’s still under warranty.
6. Software Issue: Occasionally, software glitches or bugs can cause temperature reading inaccuracies. Ensure that your Hive thermostat’s software is up to date by checking for any available firmware updates through the Hive app or website.
7. Environmental Factors: Consider any environmental factors that could be affecting the temperature reading, such as changes in weather or seasonal variations. Keep in mind that temperature readings may fluctuate slightly under different conditions.

If your boiler is not responding to the thermostat, there could be several possible reasons for this issue. Here are some troubleshooting steps you can take to identify and resolve the problem:

1. Check Power Supply: Ensure that your boiler is receiving power. Check the power switch on the boiler and verify that it is turned on. If the boiler is not receiving power, check the circuit breaker or fuse box to see if a circuit has been tripped or a fuse has blown.
2. Thermostat Settings: Check the settings on your thermostat to ensure that it is configured correctly for heating mode and that the desired temperature is set appropriately. Make sure that the thermostat is set to a temperature higher than the current room temperature to trigger the boiler to turn on.
3. Check Batteries: If your thermostat is battery-powered, check the batteries to ensure they are not low or depleted. Replace the batteries if necessary, as low battery power can cause the thermostat to malfunction or lose communication with the boiler.
4. Wireless Connection: If you have a wireless thermostat, check the connection between the thermostat and the receiver or boiler control unit. Ensure that the thermostat is paired correctly with the receiver and that they are communicating with each other. Follow the manufacturer’s instructions for pairing the devices if needed.
5. Receiver/Control Unit: Check the receiver or control unit connected to your boiler to ensure that it is functioning properly. Verify that it is receiving power and that all connections are secure. If the receiver has indicator lights, check for any error codes or signs of malfunction.
6. Boiler Settings: Check the settings on your boiler to ensure that it is configured correctly for use with an external thermostat or control unit. Refer to the boiler’s user manual for guidance on thermostat compatibility and setup.
7. Obstructions or Blockages: Inspect the area around the boiler and thermostat for any obstructions or blockages that could interfere with the signal between the devices. Remove any objects that could be blocking the signal path.
8. Reset Devices: Try resetting both the thermostat and the boiler to their factory settings. This can sometimes help resolve communication issues between the devices. Refer to the manufacturer’s instructions for how to perform a reset.
9. Professional Inspection: If you’ve tried the above steps and are still experiencing issues, it may be necessary to contact a qualified heating engineer or technician to inspect the boiler and thermostat system. There may be underlying issues with the equipment that require professional diagnosis and repair.