Whether you’re planning a new bathroom, need a quote for a boiler replacement or simply have a question about your heating, get in touch using the details below. A member of our team will respond as soon as possible.
Please read these terms and conditions (“Terms”) carefully, as they contain important information about your rights and obligations when using this website (“Website”), including clause 9.6 and 9.7. You should print a copy for future reference.
Prime Plumbing and Heating (Essex) Ltd owns and operates this Website. We are registered in England and Wales:
Company number: 09405773
Registered office: Prince Charles Avenue, Orsett, Grays, RM16 3HS
VAT Number: GB290600814
By using the Website, you agree to comply with and be bound by these Terms regarding the use of the Website. If you do not agree, do not use this Website.
Use includes accessing or browsing the Website.
We may change these Terms at any time. We will take reasonable steps to notify users of changes, e.g., posting them on the Website. You agree to be bound by the version displayed at the time you use the Website.
These Terms refer to our Privacy & Cookies Policy, found at https://primegas.co.uk/privacy-policy/
You are responsible for making all arrangements necessary for access to the Website.
You must ensure persons accessing the Website through your connection comply with these Terms.
We make reasonable efforts to keep the Website available 24/7, but this is not guaranteed. It may be unavailable at any time due to server issues, technical problems, updates, maintenance, or reasons beyond our control.
Where possible, we will try to give advance warning of maintenance but are not obliged to do so.
All rights in content, software, materials, brand names, and images on the Website (“Intellectual Property Rights”) belong to us or our licensors.
You may:
Retrieve and display materials on a computer screen
Download and store in electronic form
Print one copy for personal use
Any other copying, downloading, or printing is prohibited except as allowed above.
You must not reproduce, modify, copy, transmit, publish, commercially exploit or create derivatives of any materials on the Website.
No licence is given to use any of our trademarks.
You must not use our Intellectual Property Rights in any unauthorised way.
You may use the Website and material only as expressly authorised, and in line with these Terms.
You must not download/print pages for commercial use, alter content, or use images without text.
You must keep copyright/proprietary notices intact and acknowledge us as owner.
You must not modify, reverse engineer, or decompile any code or program.
We may change or suspend any aspect of the Website at any time.
You may not use the Website to:
Disseminate unlawful, abusive, fraudulent, harmful, or objectionable material
Stalk, harass, threaten or violate privacy
Encourage criminal conduct or breach laws
Gain unauthorised access to other systems
Interfere with others’ Website use or enjoyment
Breach any telecommunications laws
Embed, ‘frame’ or display the Website’s content in other websites
Send unsolicited advertising or create databases featuring substantial parts of the Website
Make, transmit, or store electronic copies of materials protected by copyright without owner’s consent
Sell/re-sell Website content or access
Impersonate others or provide fraudulent information
Attempt to gain unauthorised access, introduce malware, or attack the Website
Remove copyright notices
A breach may be a criminal offence (Computer Misuse Act 1990).
We may terminate or suspend your access immediately if:
You breach these Terms (repeatedly or otherwise)
You impersonate another person/entity
You fail to provide sufficient information for identity/validity checks
We suspect you of engaging in fraudulent, defamatory, or illegal activity
Do not create links from other websites/documents without our prior written consent.
Agreed links must:
Go to the Website’s homepage only
Be from sites you own, with appropriate content
Be fair, legal, not damage our reputation
Not suggest any association, approval or endorsement
Not ‘frame’ or display content differently
We have no obligation to inform of homepage address changes.
We may withdraw consent at any time; you must then remove the link.
We may provide links to other websites/resources. By accessing them you accept:
We are not responsible for their availability or privacy practices
We do not endorse or review their content, products, or services
We are not liable for any damage, loss, or offence arising from these external sites
Content is for general information only, not advice.
We strive for accuracy but do not guarantee it; errors may be corrected as soon as practicable.
Website is provided “as is” and “as available.”
We do not guarantee error-free, timely service, or that Website/server are virus-free.
You are responsible for maintaining antivirus software.
If you are a consumer, your legal rights are unaffected.
We cannot exclude/limit liability for:
Death/personal injury from our negligence
Fraud or fraudulent misrepresentation
Consumer Protection Act 1987
Consumer Rights Act 2015
Matters we cannot lawfully exclude
We are not liable for:
Economic losses (profits, business, savings)
Loss of goodwill or reputation
Special or indirect losses
Loss of data
Wasted management time
Any other loss/damage
If not a consumer, we exclude all liability except those required by law.
As a consumer, we are responsible only for foreseeable loss/damage.
Non-consumers: You agree to indemnify us for all claims, costs, losses due to any breach of these Terms.
Consumers: You agree to reimburse us for losses/costs due to breach, or other act/omission that causes legal responsibility to a third party.
We may change the Website’s domain or services at any time.
Each sub-clause is independent; unenforceable ones do not affect others.
These Terms are in English only.
Delay in enforcing our rights does not waive them.
No binding agreement unless expressly stated.
Website is controlled and operated in the United Kingdom.
Businesses: governed by laws of England & Wales, courts of England & Wales have exclusive jurisdiction.
Consumers: governed by laws of England & Wales; you may also bring proceedings in Scotland, Northern Ireland, or your home EU country.
Acceptance
By continuing to use this Website, you agree to these Terms of Use.
A link to these Terms should be available prominently from your homepage and any relevant page.