Privacy policy
Whether you’re planning a new bathroom, need a quote for a boiler replacement or simply have a question about your heating, get in touch using the details below. A member of our team will respond as soon as possible.
Our Policies
https://primegas.co.uk/ (‘Website’) is provided by Prime Plumbing and Heating (Essex) Ltd (‘we’/’us’/’our’). In doing so, we may receive and process personal information relating to you. As the controller of this information, we provide this Privacy Notice (‘Notice’) to explain our approach.
We only process personal information fairly and transparently as required by data protection law, including the UK GDPR. You may browse parts of this Website without providing any information or accepting cookies; in that case, we are unlikely to process any information relating to you.
1. Identity and Contact Details
Company: Prime Plumbing and Heating (Essex) Ltd
Registered number: 09405773
Registered office: Prince Charles Avenue, Orsett, Grays, RM16 3HS
Contact email: info@primegas.co.uk
2. When We’re Allowed to Collect Information
We will only collect personal information if one of these conditions applies:
You have given clear consent.
It’s necessary for a contract.
We are complying with the law.
It’s needed to protect someone’s life.
It’s required for a public task.
It’s in our or another’s legitimate interest (balanced with your interests).
3. How to Consent
We’ll give you the option to consent at the point of collection.
You can withdraw consent at any time by contacting us.
If you do not consent, we will endeavor to continue services without those aspects.
4. Information We Expect to Collect
| Information type | Purpose | Justification |
|---|---|---|
| Anonymous usage data | Improve website and measure marketing success (collected anonymously) | Legitimate interest (website management) |
We may also collect personal information you provide to us (e.g., contact details, payment details, enquiries).
5. Using Your Personal Information
We only use your personal information:
To identify you and administer your account/services (contract)
To suggest products/services (if you agreed)
To improve our administration of products/services
For marketing analysis, research, and customer profiling
To prevent/detect fraud or loss (when required by law)
To communicate with you about products/services (with your consent)
To monitor/record communications for quality/compliance
To fulfill legal or regulatory obligations
6. Protecting Information
We use strict security measures, including SSL encryption.
We may ask for ID before disclosing information to you.
Remember to sign out when finished on a shared device.
7. The Internet
Communications via the internet are not always secure.
We cannot accept responsibility for unauthorised access/loss of information beyond our control.
8. Cookies and Other Tracking Technologies
When we provide services, we may place cookies on your device. Some cookies are essential, while others help improve our website. For information, see the cookie table below.
To learn more about cookies, visit:
www.allaboutcookies.org
www.youronlinechoices.eu
Google cookie policy
Cookie Table
| Cookie name | Description | Category | First/Third party | Session/Persistent | Expiry | Consent Needed |
|---|---|---|---|---|---|---|
| _ga | Used by Google Analytics to distinguish users (random client ID). Records website usage (pages, duration, interactions). No personal info. | Performance | First party | Persistent | 2 years | Yes |
Cookie Categories
Category 1 – Strictly necessary
Category 2 – Performance (analytics)
Category 3 – Functionality
Category 4 – Targeting & Advertising
We do not use advertising cookies. Google Tag Manager does not set cookies for visitors.
9. Your Legal Rights
You have rights under the UK GDPR:
Access your information
Correct inaccurate information
Request erasure
Object to processing
Restrict processing
Data portability
Withdraw consent
Contact us by email: info@primegas.co.uk or by mail at our registered office.
10. Changes and Further Information
We may update this notice occasionally. Check regularly for changes. For questions or further info, contact our Data Protection Manager at info@primegas.co.uk.