Terms of use

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Terms and Conditions of Use

Please read these terms and conditions (“Terms”) carefully, as they contain important information about your rights and obligations when using this website (“Website”), including clause 9.6 and 9.7. You should print a copy for future reference.

Prime Plumbing and Heating (Essex) Ltd owns and operates this Website. We are registered in England and Wales:

  • Company number: 09405773

  • Registered office: Prince Charles Avenue, Orsett, Grays, RM16 3HS

  • VAT Number: GB290600814

1. How these Terms apply

  • By using the Website, you agree to comply with and be bound by these Terms regarding the use of the Website. If you do not agree, do not use this Website.

  • Use includes accessing or browsing the Website.

  • We may change these Terms at any time. We will take reasonable steps to notify users of changes, e.g., posting them on the Website. You agree to be bound by the version displayed at the time you use the Website.

  • These Terms refer to our Privacy & Cookies Policy, found at https://primegas.co.uk/privacy-policy/

2. Access

  • You are responsible for making all arrangements necessary for access to the Website.

  • You must ensure persons accessing the Website through your connection comply with these Terms.

  • We make reasonable efforts to keep the Website available 24/7, but this is not guaranteed. It may be unavailable at any time due to server issues, technical problems, updates, maintenance, or reasons beyond our control.

  • Where possible, we will try to give advance warning of maintenance but are not obliged to do so.

3. Intellectual Property

  • All rights in content, software, materials, brand names, and images on the Website (“Intellectual Property Rights”) belong to us or our licensors.

  • You may:

    • Retrieve and display materials on a computer screen

    • Download and store in electronic form

    • Print one copy for personal use

  • Any other copying, downloading, or printing is prohibited except as allowed above.

  • You must not reproduce, modify, copy, transmit, publish, commercially exploit or create derivatives of any materials on the Website.

  • No licence is given to use any of our trademarks.

  • You must not use our Intellectual Property Rights in any unauthorised way.

4. Use of the Website

  • You may use the Website and material only as expressly authorised, and in line with these Terms.

  • You must not download/print pages for commercial use, alter content, or use images without text.

  • You must keep copyright/proprietary notices intact and acknowledge us as owner.

  • You must not modify, reverse engineer, or decompile any code or program.

  • We may change or suspend any aspect of the Website at any time.

You may not use the Website to:

  • Disseminate unlawful, abusive, fraudulent, harmful, or objectionable material

  • Stalk, harass, threaten or violate privacy

  • Encourage criminal conduct or breach laws

  • Gain unauthorised access to other systems

  • Interfere with others’ Website use or enjoyment

  • Breach any telecommunications laws

  • Embed, ‘frame’ or display the Website’s content in other websites

  • Send unsolicited advertising or create databases featuring substantial parts of the Website

  • Make, transmit, or store electronic copies of materials protected by copyright without owner’s consent

  • Sell/re-sell Website content or access

  • Impersonate others or provide fraudulent information

  • Attempt to gain unauthorised access, introduce malware, or attack the Website

  • Remove copyright notices

A breach may be a criminal offence (Computer Misuse Act 1990).

5. Suspending or Terminating Access

We may terminate or suspend your access immediately if:

  • You breach these Terms (repeatedly or otherwise)

  • You impersonate another person/entity

  • You fail to provide sufficient information for identity/validity checks

  • We suspect you of engaging in fraudulent, defamatory, or illegal activity

6. Linking to the Website

  • Do not create links from other websites/documents without our prior written consent.

  • Agreed links must:

    • Go to the Website’s homepage only

    • Be from sites you own, with appropriate content

    • Be fair, legal, not damage our reputation

    • Not suggest any association, approval or endorsement

    • Not ‘frame’ or display content differently

  • We have no obligation to inform of homepage address changes.

  • We may withdraw consent at any time; you must then remove the link.

7. External Links

We may provide links to other websites/resources. By accessing them you accept:

  • We are not responsible for their availability or privacy practices

  • We do not endorse or review their content, products, or services

  • We are not liable for any damage, loss, or offence arising from these external sites

8. Disclaimer

  • Content is for general information only, not advice.

  • We strive for accuracy but do not guarantee it; errors may be corrected as soon as practicable.

  • Website is provided “as is” and “as available.”

  • We do not guarantee error-free, timely service, or that Website/server are virus-free.

  • You are responsible for maintaining antivirus software.

9. Limitation of Liability & Indemnity

  • If you are a consumer, your legal rights are unaffected.

  • We cannot exclude/limit liability for:

    • Death/personal injury from our negligence

    • Fraud or fraudulent misrepresentation

    • Consumer Protection Act 1987

    • Consumer Rights Act 2015

    • Matters we cannot lawfully exclude

  • We are not liable for:

    • Economic losses (profits, business, savings)

    • Loss of goodwill or reputation

    • Special or indirect losses

    • Loss of data

    • Wasted management time

    • Any other loss/damage

  • If not a consumer, we exclude all liability except those required by law.

  • As a consumer, we are responsible only for foreseeable loss/damage.

  • Non-consumers: You agree to indemnify us for all claims, costs, losses due to any breach of these Terms.

  • Consumers: You agree to reimburse us for losses/costs due to breach, or other act/omission that causes legal responsibility to a third party.

10. General

  • We may change the Website’s domain or services at any time.

  • Each sub-clause is independent; unenforceable ones do not affect others.

  • These Terms are in English only.

  • Delay in enforcing our rights does not waive them.

  • No binding agreement unless expressly stated.

11. Governing Law & Jurisdiction

  • Website is controlled and operated in the United Kingdom.

  • Businesses: governed by laws of England & Wales, courts of England & Wales have exclusive jurisdiction.

  • Consumers: governed by laws of England & Wales; you may also bring proceedings in Scotland, Northern Ireland, or your home EU country.

Acceptance

By continuing to use this Website, you agree to these Terms of Use.
A link to these Terms should be available prominently from your homepage and any relevant page.

© 2025 Prime Plumbing and Heating (Essex) Ltd

Website Design By Louis Barnes

Prime Gas
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